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Most Frequently Asked Questions for Service Contracts Do Golden Cold service contracts apply to all Carrier refrigeration units ? -> Yes, they can be purchased for all of our Carrier range of products: direct-drive, truck and trailer units. Who should I contact to get a Golden Cold service contract? You should either apply to your sales representative or the local service contract manager When should the Golden Cold service contract be signed? Either at the start of the unit's lifetime for Full Service and Routine Maintenance contracts or 3 months after purchasing the unit for an Extended Warranty contract For how long can a Golden Cold service contract run? The term of Full Service and Routine Maintenance contracts is from 1 to 8 years and Extended Warranty contracts are for either 2 years (1 year manufacturer warranty and 1 year service contract) or 3 years (1 year manufacturer warranty + 2 years service contract) Is 24-hour assistance included in Full Service and Extended Warranty contracts? Yes, it is included in both contracts, but only if it concerns strategic components for Extended Warranty If I do not run a Carrier refrigeration unit, can I still have a Golden Cold service contract? Golden Cold service contracts only apply to new Carrier refrigeration units fitted on new boxes. For more details, contact your local service contract administrator. Is preventive maintenance included in Golden Cold service contracts? Yes, in order to prevent risks, Carrier Transicold service centres make preventive changes of some components. Are the Extended Warranty and Full Service contracts valid when I travel in Europe? Yes, the customer benefits from the entire Carrier network of service centres in Europe, Africa and Middle East Golden Cold Service contracts are based on annual running hours, can they be adjusted from one year to another? Yes, the tariff remains the same throughout the term of the contract but there is an annual review to adjust the contractual number of operating hours and to adopt the tariff best suited to your activity Is the scheduling of service operations part of Routine Maintenance and Full Service contracts? Yes, the dedicated service centre will advise you when servicing is required and will contact you to make an appointment |
